We’re here to help! Contact us with any question and we will do our best to reply as soon as we can.
If you are not entirely satisfied with your purchase, we're here to help. All returns, refunds and exchanges are at the discretion of Stainswood.com.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
Your item(s) must be in the original packaging and needs to have the receipt or proof of purchase.
Once we receive your item(s), we will inspect it and notify you that we have received your return item(s). We will immediately notify you on the status of your refund/exchange after inspecting the item(s).
If your return is approved, we will initiate a refund to your credit card (or original method of payment), or exchange the item(s). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Return/Exchange Policy or practices, we'll do our best to answer them. Here's how to contact us:
Address: 360 Lake Mendocino Drive, Ukiah, CA 95482